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The Effect Of Social Capital On Operational Performance: A Research İn Erbil

BROWSE_DETAIL_CREATION_DATE: 16-08-2018

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BROWSE_DETAIL_TYPE: Thesis

BROWSE_DETAIL_SUB_TYPE: Masters

BROWSE_DETAIL_PUBLISH_STATE: Unpublished

BROWSE_DETAIL_FORMAT: PDF Document

BROWSE_DETAIL_LANG: English

BROWSE_DETAIL_CREATORS: Hamad, Ahmet Abdulgader (Author),

BROWSE_DETAIL_CONTRIBUTERS: Tuzlukaya, Şule (Advisor),

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Social Capital, Capital, Relational Capital, Structural Capital, Cognitive Capital, and Operational Performance Development. 


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The purpose of this study is to investigate the effect of social capital which includes; (relational capital, structural capital, and cognitive capital) on organisation operational performance development. In order to reach the current study purposes, the samples were distributed to (111) individuals of senior managers, middle managers and administrative staff of the commercial banks operating in Erbil, who contributed through replying to the questionnaire scale which was self-administered and dispersed by applying quantitative method which is questionnaire system. The independent variable is social capital and the dependent variable represents the operational performance development. The study is based on the input of senior managers, middle managers and administrative staff (through a self- administered survey). However, in this study, the problems are going to be identified through investigating some enquiries, devoted on the nature of the impact and relationships between social capital and the operational performance. Therefore, a theoretical structure planned for the study, then formed several hypotheses, accordingly to make sure that the hypotheses are established or may not, some statistical tests have been applied. The findings of this study found positive significant relationships between relational capital, structural capital, and cognitive capital and operational performance development, further, the relational capital and structural capital have the more active effects in developing operational performance. Furthermore, the study found that social capital plays an important effect on commercial banks’ stability and in developing their operational performance.  


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