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Determination of Key Performance Indicators For Measuring Libyan Airports Success

BROWSE_DETAIL_CREATION_DATE: 14-06-2017

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BROWSE_DETAIL_TYPE: Thesis

BROWSE_DETAIL_SUB_TYPE: Masters

BROWSE_DETAIL_PUBLISH_STATE: Unpublished

BROWSE_DETAIL_FORMAT: PDF Document

BROWSE_DETAIL_LANG: English

BROWSE_DETAIL_SUBJECTS: TECHNOLOGY, Transportation and communications, Air transportation. Airlines,

BROWSE_DETAIL_CREATORS: Eshtaiwi, Mohamed İbrahim (Author),

BROWSE_DETAIL_CONTRIBUTERS: Erkan, Turan Erman (Advisor),

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Airport Key Performance Indicators (KPIs), AHP, Grey System theory, Libyan airports, Airport performance evaluation, Industrial Engineering


BROWSE_DETAIL_TAB_ABSTRACT

An airport is one of the most important modes of transportation and they have a large effect on local, regional, and national economies. According to several recent studies, the global air traffic density has registered rapid growth in recent years. Therefore, performance measurements in airport settings have been of paramount importance both in Libya and worldwide. This thesis proposes a framework to help decision makers in the Libyan airport industry with performance upgrades. The goals of this study are twofold: First, to develop a set of essential airport key performance indicators (KPIs) in five aspects of airport performance based on previous studies to help airport authorities in Libya with effective decisions regarding airport performance. Then, the AHP method is applied to determine KPI weights by summarizing the opinions of experts. Second, it provides a performance comparison between the three international airports in Libya (MJI, MRA, and LAQ) based on the comparison judgments of experts by using two different multi-criteria decision-making methods, namely AHP and Grey Theory. The results of this study have identified 17 Key Performance Indicators (KPIs) in five activity areas that, in their view, are the most important airport performance indicators in the present case study. The results also showed that MRA Airport performed better than the other two airports. MJI Airport ranked next followed by LAQ.


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