ICT, SDMS, E-government, IoT, Framework.

Disasters pose a real threat to the lives and property of citizens; therefore, it is necessary to reduce their impact to the minimum possible. In order to achieve this goal, a framework for enhancing the current DMS was proposed, called Smart Disaster Management System (SDMS). The smart aspect of this system is due to the application of the principles of Information and Communication Technology (ICT), especially the Internet of Things (IoT). All participants and activities of the proposed system were clarified by preparing a conceptual design by using The Unified Modeling Language (UML) diagrams (both, use-case and activity diagrams). This effort was made to overcome the lack of citizens’ readiness towards the use of ICT as well as increase their readiness towards disasters. Iraq was chosen as a case study for this research. The lack of readiness on part of Iraqi citizen was inferred by using two different methods, interviews with experts in the field of disasters and experts in the field of ICT. The other method was based on distributing a questionnaire form to the target sample.