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Ankara’da Bulunan Beş Yıldızlı Otel İşletmelerinde Hizmet Verme Yatkınlığının Örgütsel Bağlılık Ve İş Tatmini İlişkisi Üzerindeki Aracı Etkisi

Oluşturulma Tarihi:

Niteleme Bilgileri

Tür: Tez

Alt Tür: Yüksek Lisans Tezi

Yayınlanma Durumu: Yayınlanmamış

Dosya Biçimi: PDF

Dil: Türkçe

Yazar(lar): Bibican, Çağatay (Yazar),

Emeği Geçen(ler): Tengilimoğlu, Dilaver (Danışman),

Anahtar Kelimeler

Organizational Commitment, Service Orientation, Job Satisfaction, MediationAnalysis, Tourism


Özet

BİBİCAN, Çağatay. The Mediator Role of Service Orientation on Relationshipbetween Organizational Commitment and Job Satisfaction in Five-star Hotels atAnkara, M.Sc Thesis, Ankara, 2018In the present study, it was aimed to examine the organizational commitment andservice orientation variables which can affect the level of job satisfaction inaccommodation or hotel establishments. To reach this aim, 233 hotel employeesfrom 11 five-star hotels located in Ankara was included to the research. In thisstudy, the mediation effect of service orientation on relationship betweenorganizational commitment and job satisfaction was examined. In literature, it wasstated that some demographic variables affected this relationship; thus somedemographic variables were also taken into consideration. Firstly, therelationships between all variables were examined via correlational analysis.Secondly, in order to test the basic hypothesis of the study, the mediation analysiswas performed and the demographic variables related to the main variables of thestudy were controlled. The sub-dimensions of organizational commitment andorganizational commitment as independent variable, job satisfaction as adependent variable; and service orientation as mediator variable were included tothe analysis. As a result of the analyzes, it was found that service orientation has apartial mediator role in the relation between total organizational commitment,affective commitment, continuance commitment and job satisfaction, Thisrelationship was not found for normative commitment. The findings wereevaluated in the light of literature.


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